Upcoming courses and education
You’ll find training and education options for different life situations and needs, regardless of time or location. Explore the available programs, find the one that suits you best, and secure your place early. Choose your direction and discover your own learning path.
Neljä lähestymistapaa asiakaspalveluun: jalostusarvo, tiimityö, empatia ja sosiaalinen neurotiede
Kansainvälisen tason asiakaskokemus syntyy ymmärtämällä kohtaamisen hermostollista ulottuvuutta. Tästä puhutaan nyt palvelu- ja elämysaloilla.
Neljä lähestymistapaa asiakaspalveluun: jalostusarvo, tiimityö, empatia ja sosiaalinen neurotiede -koulutuksen avulla saat vinkkejä ja ymmärrystä siihen, miten yksittäiset palvelutilanteet rakentuvat asiakaskokemukseksi ja kuinka sosiaalinen neurotiede, empatia ja tiimit vaikuttavat meihin asiakaspalvelijoina.
Koulutus järjestetään 16.11.2026 klo 8.30 - 11.30 Levillä. Koulutus on suunnattu asiakaspalvelutyötä tekeville sekä esihenkilöille, joiden työnkuvaan kuuluu asiakaspalvelutilanteita tai niiden johtamista.
Koulutus keskittyy erityisesti näihin asiakaspalveluun vaikuttaviin teemoihin:
- Service & Hospitality -käsitteet
- Palvelun jalostusarvo
- Empatia ja kohtaaminen
- Sosiaalinen neurotiede
Koulutukseen mahtuu 35 henkeä. Ilmoittautuminen on sitova. Jos et pääse osallistumaan, peruthan ilmoittautumisen mahdollisimman hyvissä ajoin. Koulutuksessa on kahvitarjoilu.
Koulutuksen vetää Aino Kämäräinen, palveluliiketoiminnan asiantuntija, muotoilija, Insight Story Oy.
Lisätiedot: Henri Annila (henri.annila@redu.fi, 040 626 4211)
"Tammikuussa 2026 edellisen kerran pidetyn vastaavan koulutuksen osallistujapalautteen keskiarvo oli 4,7. Tuolloin koulutus pidettiin nimellä Kansainvälinen asiakaskokemus 360° "
Koulutus on osallistujille maksuton ja sen mahdollistaa Euroopan unionin osarahoittama Levi Kampus -hanke.
Registration date: 08.11.2026 Education type: Lyhytkoulutus
Uusien yrittäjien aamupala
Tule mukaan tutustumaan muihin Levillä, Kittilässä ja lähistöillä aloittaneisiin yrittäjiin ja kuulemaan asiantuntijapuheenvuoroja sekä tarinaa yrittäjyyden alkutaipaleesta ja keskustelemaan muiden yrittäjien kanssa.
Kenelle? Uusille, uudehkoille, uudenmielisille ja tuleville yrittäjille
Registration date: 19.11.2026 Education type:
Uusien yrittäjien aamupala
Tule mukaan tutustumaan muihin Levillä, Kittilässä ja lähistöillä aloittaneisiin yrittäjiin ja kuulemaan asiantuntijapuheenvuoroja sekä tarinaa yrittäjyyden alkutaipaleesta ja keskustelemaan muiden yrittäjien kanssa.
Kenelle? Uusille, uudehkoille, uudenmielisille ja tuleville yrittäjille
Registration date: 19.11.2026 Education type:
New Entrepreneurs' Breakkie
This is a great opportunity to meet other entrepreneurs who have recently started their businesses in Levi and the wider Fell Lapland area, and to hear short presentations on business funding, taxation for entrepreneurs, and experiences of starting a business. There will also be time for informal discussions and networking, with business advisors from the Municipality of Kittilä and the local employment services available to chat.
For who? Open to new, aspiring and future entrepreneurs, as well as anyone with a fresh entrepreneurial mindset.
Registration date: 19.11.2026 Education type:
New Entrepreneurs' Breakkie
This is a great opportunity to meet other entrepreneurs who have recently started their businesses in Levi and the wider Fell Lapland area, and to hear short presentations on business funding, taxation for entrepreneurs, and experiences of starting a business. There will also be time for informal discussions and networking, with business advisors from the Municipality of Kittilä and the local employment services available to chat.
For who? Open to new, aspiring and future entrepreneurs, as well as anyone with a fresh entrepreneurial mindset.
Registration date: 19.11.2026 Education type:
Get to know Levi - Open Levi Staff Trainings
New in Levi? Join the events, learn about Levi and meet some other people living and working here.
Levi Kampus invites seasonal workers and newcomers to three evenings to meet people living and working in Levi, get to know the place and its services, and hear some stories behind Levi, it's growth, the incredible nature around and some people who live and breathe it.
Day 1: Life in Kittilä
21 November, 16–18, Sirkka School
Local organisations present their work at stands, including cultural services, Revontuliopisto (they have Finnish courses and much more), International House Aurora helping foreigners settle in, Levi Kampus sharing tips on improving your skills, find out about the different sports and other clubs and much more.
A bus tour follows at 18–19.
Day 2: Lapland stories and local life
26 November, 16.45–19.30, K5 Levi
Northern Lights, Levi and its services some stories about cultures and reindeer herding.
Day 3: Nature, safety and working life
3 December, 17–20, Levi Gondoli (Blue room)
The ski resort, outdoor life, trails and working in Lapland.
How to join?
You can sign up for one, two or all three evenings. Signing up helps us make sure there is enough space for everyone.
Continuous enrollment. Education type:
At the University of Lapland, you can study in four different faculties. Explore also the wide range of lifelong learning opportunities, separate studies, and other study options.
The University' s development services is an expert organisation in lifelong learning and development activities. Here you can find our services and training for companies, public organisations, and individuals.
Our scientific research, combined with our expertise in art and design, provides a strong foundation for diverse collaboration with companies and communities. You can, for example, commission research, training, or a student project from us, participate in our research and development projects, or recruit an intern.
If you are studying at an upper secondary school or a vocational institution in Finland, you have the opportunity to explore higher education and complete higher education studies free of charge already during your upper secondary studies or shortly after graduation.
We offer a wide range of Open University of Applied Sciences studies, continuing education, online courses, specialist training programmes, and webinars for everyone looking to develop their skills at different stages of their career.
Companies and other organisations benefit directly from collaboration with Lapland University of Applied Sciences by gaining new expertise, knowledge, innovations, and resources to support their operations.
Explore our wide range of educational programmes and learn how to apply. Here you will find education options for young people and adults, as well as application instructions.
Would you like to offer a student the opportunity to learn through a training agreement or to work in your company through an apprenticeship?
Are you applying for upper secondary education through the joint application process? Study a Vocational Qualification in Tourism at Lapland Education Centre REDU in Kittilä, while developing your skills in snow sports at Levi Snow Sport Academy!